Au Pair | Babysitter | Childminder | Nanny | Pet Sitter | Tutor | Therapist | Cleaner

FAQ

Frequently Asked

What is Free Membership for Parents and what will happen after it expires?
You will get 1 day Free access to find out your suitable childcare. After your Free Membership period, your account will automatically be deleted. You will need to re-register as Parent to get access again.

How to Cancel my Weekly Subscription?

Login to your account and go to ‘Subscriptions’ tab. Then select ‘Cancel’ button and that will take you to ‘Paypal‘ Subscription page and at the bottom of the page, select ‘Change’ button and then select ‘Cancel’. Your subscription will be cancelled from Paypal and from Childcare-Scotland.Com website. If any problem contact us and we will cancel your Subscription from our side. You may need to cancel your subscription from your Paypal account too.

I have forgotten my user name and password and struggling to login?

If you are unable to setup new password using ‘Lost password’ option, contact us using the contact form and we will email you the new login details which you can change later on.

What is ‘Weekly Membership for Parents’?

Weekly membership is a paid membership for parents only to find and contact the carers. The membership will allow the parent to access the contact details of the carers and also Call, SMS or Chat with carers. The membership lasts for 7 days and after 7 days the membership will automatically be renewed unless cancelled beforehand.

SEARCHING

CAN I SEARCH WITHOUT REGISTERING?
Yes, you can search without registering. However, your search will be limited and you will not be able to contact carers or use Childcare-Scotland.Com to its full potential.
Click here to register now.

HOW DO I SEARCH FOR A BABYSITTER?

Simply select the Babysitter option from either the Childcare-Scotland.Com home page or by using the navigation bar.
Choose the location and then click the search button.

HOW DO I SEARCH FOR A NANNY AND/OR AU PAIR?

Simply select the Nanny or Au Pair option from the Childcare-Scotland.Com home page or by using the navigation bar.

WHY WOULD I USE THE LOCATION SEARCH OPTION?

The location search is a more targeted search that allows you to select carers by region.
There are many uses for a Location Search. It is particularly useful for scheduling carers/babysitters for your holidays or for business travel when your children are travelling with you or it may just be that you prefer to have a carer who lives in your local area.

SECURITY

WHAT ABOUT BACKGROUND CHECKS & REFERENCES FOR CARERS?
Childcare-Scotland.Com strongly recommends that you check that the carer you are considering has been reference and background checked by the agency representing them. This includes working with children checks.
The decision and responsibility of hiring any carer rest with you. Be sure you have the facts regarding previous employment, criminal records, driving records, immigration and visa status so that you can make the most informed decision possible.
You can also ring the agency/carers to discuss their process for interviewing, vetting of carers and for the reference check details.

HOW CAN I BE CONFIDENT THAT THE CARERS ARE EXPERIENCED AND TRUSTWORTHY?

The decision and responsibility of hiring any carer rest with you. Be sure you have the facts regarding previous employment, criminal records, driving records, immigration and visa status so that you can make the most informed decision possible.
Check the carer’s profile to make sure that all of the reference checks and working with children checks have been completed by the agency representing that carer. Ring the agency/carer to discuss their process for interviewing, vetting of carers and the reference check details.

CAN I MEET THE CARER / BABYSITTER BEFOREHAND?

For the first babysitting assignment, we recommend that you arrange for the carer to arrive 30 minutes prior to your leave.
This allows time to introduce the carer to the children and gives you time to quickly assess whether the carer bonds naturally with your children and that they feel at ease.
Get the children to interact with the carer by reading a book or getting involved in the children’s activities. This is a great way for everyone to get to know each other and for your children to feel comfortable with the carer.
If you are still unsure about leaving your children for the first time we suggest that you make a booking and go somewhere close by so you can be home in a moment’s notice.
Call home throughout that time for additional reassurance and arrive home early.
If for any reason you don’t feel comfortable with the carer we suggest you make alternative arrangements.

GENERAL

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password just click on the Forgot Password? link. Fill in your email address and click on Send. This will send your password to your email account.

HOW DO I CHANGE MY PASSWORD?

You can change your password details at any time. Log in and click on My Account then Profile option then Change Password. Type in your Current Password followed by your New Password and then type in your new password details again in the Confirm Password field. Now click on the Update button to complete the change password request.

HOW DO I GET HELP IF I NEED IT?

Finding help is easy, simply by clicking on the FAQ button which is located at the bottom of every page, your problem may be answered.
If your still not sure then send us an email by clicking on the Contact Us button at the bottom of the page.
We will respond to your enquiry as soon as possible.

I’M HAVING PROBLEMS LOGGING IN

If you have registered with Childcare-Scotland.Com and received your password via email, then there are only a few things that you may need to check.
Either your email address or password was not entered correctly.
If your email address is invalid then you will receive an error message when you are trying to get your password sent to you.
Click on the Forgot Password link to request your password.

If you are unable to access Childcare-Scotland.Com from work, this may be because your business has a secure internal network called a “firewall”. A firewall keeps your company’s network secure but it can also prevent you from accessing your account while you are in the office.
If you find you cannot establish a connection to your account, your company network probably does not allow for secure web sessions. Contact your company’s network administrator for more information about getting set up for secure site access.

HOW DO I ADD A PHOTO TO MY PROFILE?

It is a great idea to add a photo to your profile and we recommend that you include as much information about your family as you can.
To upload a photo log in to Childcare-Scotland.Com and select Edit Profile. Scroll down through your profile and select Change Photo
p>Click the “Browse…” button to locate and select the image from your PC.
Once you have uploaded the file click on the ‘Square’ button in the middle of the cropped photo to crop the photo and press the ‘Save’ button.
Be sure to view your profile to make sure you are happy with the photo image and the information displayed.

I’M HAVING PROBLEMS UPLOADING MY PHOTO WHAT SHOULD I DO?

If you are experiencing any difficulties with uploading your photo check to see that the file is the correct file format. The file format accepted by Childcare-Scotland.Com is JPEG (.jpg) or GIF (.gif) and must not exceed 2mb in size.
If you find that you are unable to convert your images into JPEG or GIF formats Childcare-Scotland.Com can assist you with this by converting your images for you.
Simply email your images to [email protected] and we will convert the files and return them to you via email.

CHILDCARE DEFINITIONS

WHAT ARE THE TYPES OF CARE AVAILABLE?

The number of different types of childcare available to parents can be overwhelming and confusing particularly for first-time parents.
To assist you in understanding the types of childcare available we have listed below some of the more commonly used childcare options and a brief description.
We hope you find this useful when trying to determine the type of care that would best suit you and your children.

Nanny – employed by the family on either a live-in or live-out basis to undertake all tasks related to the care of children. Duties are generally restricted to childcare and the domestic tasks related to childcare. May or may not have had any formal training though often has a good deal of actual experience. A nanny’s working week ranges from forty to sixty hours per week.

Au Pair – foreign national in Australia for up to a year for cultural exchange purposes and to experience Australian life. Lives as part of the host family and receives a small allowance/salary in exchange for childcare and household duties. May or may not have previous childcare experience.

Mother’s Help – A mother’s help has little or no previous experience of caring for children. They generally have career aspirations in the field of childcare and this is one way of gaining experience whilst undertaking the formal study. A mother’s help will assist the parent(s) with childcare and housekeeping duties. These duties should be carried out under the supervision of the parent.

Babysitter – provides supervisory, custodial care of children on an irregular full time or part-time basis.

Long Day Care Centres – Long daycare centres usually care for children under school age. Private operators, local councils, community organisations, employers and non-profit organisations may run long daycare centres.
They provide all-day or part-time care for working families offering developmental programs within their care programs. Meals are generally provided with some long daycare centres providing care for limited numbers of primary school children before and after school, and during school holidays.

Family Day Care – Family daycare service is a network of experienced carers who provide care and developmental activities in their own homes for other people’s children.
Family daycare is primarily for children who have not yet started school. It can also provide care for school children up to 12 years old. Care is flexible and can be tailored to suit each family’s needs, including care outside normal working hours.

Occasional Care Services – Occasional Care Services provide short periods of care for children under school age. Families can access occasional care on either a regular or irregular basis. Parents use occasional childcare for a variety of reasons, including casual, shift-work or part-time work; respite care; crisis and emergency care, shopping or attending appointments.
Occasional care allows people the flexibility to leave their children in an early childhood learning environment to socialise and interact with other children. Community organisations, non-profit organisations and local councils may run occasional care centres.

In-Home Care – In-home care is a flexible form of childcare where care is provided in the child’s home by an approved carer. In-home care may be available for families who do not use a standard childcare service, or where their childcare needs cannot be met by an existing service. Families that may be eligible for in-home care include:families where the parent/s or child has an illness/disability families in rural or remote areas parent/s working shift work or non-standard hours parents who have had a multiple births (more than two) and/or have more than two children under school age breastfeeding mothers working from home

Nanny Sharing – employed by two families in the same capacity as a Nanny undertaking tasks related to the care of children. If you are interested in having a nanny care for your child but are reluctant due to the expense, nanny sharing with another family may be the solution.

WHAT IS LONG DAYCARE?

Long daycare centres usually care for children under school age. Private operators, local councils, community organisations, employers and non-profit organisations may run long daycare centres.
They provide all-day or part-time care for working families offering developmental programs within their care programs. Meals are generally provided with some long daycare centres providing care for limited numbers of primary school children before and after school, and during school holidays.

WHAT IS FAMILY DAY CARE?

Family daycare service is a network of experienced carers who provide care and developmental activities in their own homes for other people’s children.
Family daycare is primarily for children who have not yet started school. It can also provide care for school children up to 12 years old. Care is flexible and can be tailored to suit each family’s needs, including care outside normal working hours.

WHAT IS OCCASIONAL CARE?

Occasional care allows people the flexibility to leave their children in an early childhood learning environment (Day Care Centre) to socialise and interact with other children.
Occasional Care Services provide short periods of care for children under school age. Families can access occasional care on either a regular or irregular basis. Parents use occasional childcare for a variety of reasons, including casual, shift-work or part-time work; respite care; crisis and emergency care, shopping or attending appointments.
Long Day Care Centres, Community organisations, Non-profit organisations and Local Councils may run occasional care centres.

WHAT ARE THE DIFFERENCES BETWEEN A NANNY & AU PAIR?

An Au Pair is a foreign national in Australia for up to a year for cultural exchange purposes and to experience Australian life. An Au Pair lives as part of the host family and receives a small allowance/salary in exchange for childcare and household duties. An Au Pair may or may not have previous childcare experience and is typically between the ages of 18-26
A Nanny is employed by the family on either a live-in or live-out basis to undertake all tasks related to the care of children. Duties are generally restricted to childcare and the domestic tasks related to childcare. They may or may not have had any formal training though often they have a good deal of actual experience. A nanny’s working week ranges from forty to sixty hours per week.
Nannies may be older and more mature than some Au Pairs, with several years of live-in childcare experience. Nannies are generally seeking a long-term career-building experience in childcare.